Frequently Asked Questions
Where are your products made?
Each product is crafted in the UK, United States, or EU, ensuring top-notch quality, ethical production, and meticulous attention to detail.
Are your garments ethically produced?
Yes, we are committed to ethical and sustainable manufacturing practices. We work with European manufacturers who adhere to fair labor standards and prioritize environmental responsibility.
Do you ship internationally?
Yes! We offer worldwide shipping. Shipping rates and delivery times vary based on location and will be calculated at checkout.
What is your return policy?
If you're not happy with your purchase, we accept returns and exchanges within 14 days of delivery, as long as the item is unworn and in its original condition with tags attached. Visit our Returns & Exchanges page for details.
How long does delivery take?
Most orders are processed within 3 business days. Delivery times vary depending on the destination and shipping method. Estimated delivery times are provided at checkout
Will I have to pay customs or import duties?
Depending on your shipping destination, import duties or taxes may apply.
We currently ship from the USA, UK, and EU, which helps minimize duties for many customers.
- For US customers: There is a de minimis threshold of $800, meaning most orders under this amount enter duty-free.
- For EU & UK customers: Duties are usually not applied for items shipped within the region.
- For other international customers: Local customs regulations may vary.
⚠️ Please note: Customs policies can change without notice. We recommend checking your country’s current import regulations if you're unsure.
Customers are responsible for any applicable import fees at delivery.
How do I contact customer support?
You can reach us via email at contact@presidora.com or through the contact form on our website.
Do you have a physical store?
At this time, Presidora is exclusively an online retailer.
Can I collaborate with Presidora?
We’re always open to working with influencers, stylists, and fashion lovers! If you’re interested in a collaboration, please reach out to Sign Up.
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